Returns

Do you want to return something? Not a problem...

You can cancel and return your items within 14 days of you receiving your order.

Please package up the unwanted item(s) in the original condition with labels still attached.

Return to Puzzle, Unit 6, Beach Street, Micklegate Road, Felixstowe, Suffolk IP11 2GN

Unfortunately we do not offer an exchange system. You will need to make a new order for your replacement. 

All returns costs are to be paid by the customer.

We require you to get prove of postage and retain this receipt until you have received your refund.

Puzzle will not be held responsible for any missing parcels on the customer’s behalf.

All refunds will be issued to the original method of payment.

 

Customers will receive an email with confirmation of the refund, within 7 working days.